Terms & Conditions

Welcome to Ophir-theArtMaker. Terms and conditions stated below apply to all visitors and users of Ophir-theArtMaker. You’re bound by these terms and conditions as long as you’re on www.ophir-theartmaker.com.

Ophir-theArtMaker has the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Ophir-theArtMaker will take immediate actions against the offender(s).

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words, “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Ophir-theArtMaker.

Comments and Feedbacks
All comments and feedbacks to www.ophir-theartmaker.com will remain Ophir-theArtMaker’s property.

User shall agree that there will be no comment(s) submitted to the www.ophir-theartmaker.com will violate any rights of any third party, including copyrights, trademarks, the privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be a content of unlawful, abusive, or obscene material(s) submitted to the site. The user will be the only one responsible for any comment’s content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

User shall agree that Ophir-theArtMaker may send newsletter regarding the latest news/products/promotions etc through email to the user.

The user shall agree to defend, indemnify and hold Ophir-theArtMaker harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. www.ophir-theartmaker.com will not be related or involve to any such website if the user’s content/product(s) got damaged or loss has any connection with third-party site.

Inaccuracy Information

From time to time, there may be information on www.ophir-theartmaker.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers.

This agreement is effective unless and until either by the customer or www.ophir-theartmaker.com. Customer may terminate this agreement at any time. However, www.ophir-theartmaker.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

All deliveries will be handled by our appointed courier company in which a delivery tracking number will be emailed to you when we dispatch out the goods.  You will be able to track your order via the link provided in the email.  There shall be no guarantee the exact delivery date as all goods are delivery through a 3rd party delivery service provider.

Typically, order is expected to be received within 14-21 working days from the date of Oder Confirmation.

Order Confirmation
An order is considered as ‘confirmed’ once the payment is made in full.  Order that has not make the payment, be it partial or whole, will not be processed until it has been paid in full.

To set up the express international shipment, please contact us for the international shipment charges.  Kindly note that additional customs charges may be incurred in some countries, we recommend that you check with your local customs officials or post centre for more information regarding importation taxes/duties.  Ophir-theArtMaker has no control over this and does not have any responsibility for these additional charges that may apply such as duties, taxes, and customs clearance fees.

Title to products passes from Ophir-theArtMaker to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped.

Cancellations for items that have already made to order is not available.

By sending us your image, you are automatically acknowledging that you are the copyright owner of this image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order.

Unclaimed Order
All goods that require delivery will be sent to the mailing address provided by the customer that is captured in our system.  If there is any change to the mailing address or contact details, the customer is advised to notify us immediately to avoid any delay or missing order.

Should there be any undelivered goods caused by the wrong mailing address given, and the customer is unreachable, we shall retain the undelivered goods for a period of 3 months from the date of delivery.  After which it shall be treated as Unclaimed Order and it will be destroyed without any further notice to the customer.

The second delivery of undelivered goods will be subjected to standard courier charges that to be borne by the customer.

We accept all Malaysia Online Banking (FPX).  Ophir-theArtMaker is a verified Billplz merchant and uses SSL technology to ensure all of your online banking details are handled securely.

For data transmission the security standard SSL (Secure Socket Layer) is used.  This way, your data is protected at all times.  This procedure is also used by Banks to ensure your safety.

Return & Refund Policy

Bespoke products such as personalized artwork or photos and bespoke coloured or sized designs requested by you are not returnable under this agreement unless defective.

Ophir-theArtMaker reserve the right to refuse any returns if the return & refund procedure* is not followed. Redelivery of returns goods (which are not returnable) will be subjected to standard courier charges that to be borne by the customer.

Return Procedure –

1. Please contact us via email, including your Order Number, to inform us of your intentions. This must be done within 7 days of receipt.

2. Any returns or exchanges can only be made after a Return Authorization Number (RAN) has been issued by us.

3. Authorized return shall be made to :

B102, 1st Floor, Block B, Kelana Square,
Jalan SS7/26, Kelana Jaya,
47301 Petaling Jaya,
Selangor, Malaysia.

When returning goods, please ensure that to enclose your original receipt/invoice so that we can identify your consignment upon arrival.

4. We will not accept returns for any non-faulty items after 7 days have elapsed or for items that have been used.

5. The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. 

6. Ophir-theArtMaker will also not be responsible if your shipment is lost during the return transit.

For your protection, we strongly recommend that you use a recorded delivery service to return goods. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by us.

7. Due to the delicate nature of art prints, canvas panels must be wrapped individually, as provided, to prevent scratching.

Following receipt of returned goods as set out above, refunds will be processed within 7 days. Refunds will be credited via the original purchaser’s payment method. 

Please contact us at hello@ophir-theartmaker.com or 03-7886 8771 if you have any questions or doubts.

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